Delivery & Returns

Don’t Forget Your Roots used the print-on-demand company Printify, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed  your mind. 

However, in case of a damaged product or a manufacturing error, Don’t Forget Your Roots/Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Please email our team  and provide a clear photo showing the issue. 

Note:   

Refunds are issued to your original payment method in United States Dollar (USD).  Again, please note that the refund will be returned directly to the original payment source. 

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes. 

Don’t Forget Your Roots will not be responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint or a partial refund. Minor variations in the placement of the print will not be considered as defects.